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About Us

We Empower Millions of Customer Interactions Every Day

Our Story

For over 60 years, we’ve helped the world’s biggest and most loved brands simplify the complexity of connected restaurant operations and deliver millions of seamless customer experiences—every day. Our solutions have enabled impactful connections between some of the world’s most iconic brands and their customers. And throughout this time, we've proudly maintained the values of our family-founded business while cultivating the innovative spirit of a start-up. Today, this combination fuels our mission: Create connections, empower partnerships, and always evolve.

We are curious, charismatic, and authentic—and we value and leverage the diversity of our Crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are on a mission to become the leading global restaurant experience partner.

Our Purpose

Empower millions of seamless customer experiences around the world every day.

Our Vision

Become the leading global restaurant experience partner.

Our Mission

Create connections,

empower partnerships

& always evolve.

Our mission is found in the magic of creating human connections and building strong relationships. Which is why we pride ourselves on being more than just a place for our Crew to work and more than just a technology provider to our customers. 

We are bonded by the epic journey we’re on — leveraging our creativity and passion to build strong partnerships that drive impactful solutions. It’s how we continuously simplify the complex operations of our partners, delivering unrivalled results, together. 

For us, evolution isn’t simply a goal or a choice – it’s who we are. A strategic focus on the future, driven by insight, expertise and the desire to be better, means we’re always anticipating what’s next, pushing what’s possible and breaking boundaries to stay ahead in an ever-changing world. 

Our uncompromising mission ensures that our people, partnerships and products are at the forefront of what we do, both now and in the future. 

Our Values

Be Kind to You and the Crew

We’re so much more than colleagues – we’re human beings. Good ones, and we treat ourselves and each other as such.

Set the Bar High, then Jump Over It

We know our potential for excellence, so we set and smash goals accordingly.

Ask, What If?

We see no limit to what we can accomplish when we let our curiosity and creativity soar.

Unlock the Power of Our Differences, Together

We bring our authentic selves to work, because we know our unique perspectives make us stronger as a Crew.

Own It – Accountability Starts with You

We each play a critical part in our collective success – a responsibility we carry with great pride.

Act Today for a Better Tomorrow

We have an innate responsibility to leave things better than we found them, and we know "better" is not a destination but an ongoing journey.

“In the 20 years I’ve been involved in the business, we’ve seen many evolutions. What’s been constant through them all is the integrity, passion and connection shared across our Crew. It’s the relationships within Coates and with our partners that I love most about the business. Our Crew are truly at the heart of it all, and I’m proud to lead them both today and into the future.”

Leo Coates

CEO

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Coates in Numbers

9

Global Offices

60

Years of Experience

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Want to Join a Crew Built on Connection?

At Coates Group, we're building a collaborative, people-centric culture like no other by putting our people at the forefront of everything we do. If you're dedicated to continuous learning and growth – and to delighting customers with exceptional experiences – we'd love to have you join the Crew.

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